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Thank you for shopping with Crafty Gifts. We take pride in our handcrafted resin art and skincare products. Due to the nature of our products, we have specific return and refund policies to ensure customer satisfaction while maintaining product quality and hygiene.

1. Resin Art Products

Returns & Refunds:• Due to the handmade nature of our resin art pieces, all sales are final. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue.

• If approved, we will offer a replacement or issue a refund based on the situation.

• Custom or personalized resin art orders are non-refundable unless damaged during shipping.

Exchanges:• We do not accept exchanges on resin art pieces.

Cancellations:• Orders can only be canceled within 24 hours of purchase. Once production has started, cancellations are not permitted.

2. Skincare Products

Returns & Refunds:

• For hygiene and safety reasons, we do not accept returns or exchanges on opened or used skincare products.

• If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

•If you have an allergic reaction, discontinue use immediately and reach out to us within 7 days with details and photos. Refunds will be considered on a case-by-case basis.

Cancellations:

• Orders can be canceled within 24 hours of purchase. After this period, we cannot guarantee cancellations.

3. General Terms

• Refunds, if approved, will be processed to the original payment method within 5-7 business days.

• Shipping fees are non-refundable unless the return is due to our error.

• We are not responsible for lost or stolen packages. 

For any concerns, please contact us at Contact.kmcraftgifts@gmail.com with your order number and relevant details.